Casiny Casino is committed to protecting the privacy and personal information of Australian players through comprehensive data protection measures. This privacy policy explains how we collect, use, store, and safeguard your personal information in compliance with international privacy standards and Australian privacy legislation.
Contents
Information Collection & Processing
Casiny collects personal information necessary for account creation, security verification, legal compliance, and service provision. All data collection follows strict guidelines ensuring we collect only information essential for legitimate business purposes while respecting player privacy rights and preferences.
Types of Information Collected
| Category | Information Type | Purpose | Legal Basis |
|---|---|---|---|
| Personal Details | Name, date of birth, address, contact information | Account creation and verification | Contract performance |
| Financial Information | Payment methods, transaction history | Processing deposits and withdrawals | Contract performance |
| Gaming Activity | Game preferences, betting patterns, session data | Service improvement and personalization | Legitimate interest |
| Technical Data | IP address, device info, browser details | Security and fraud prevention | Legitimate interest |
Data Collection Methods
- Direct Collection: Information provided during account registration and ongoing platform use
- Automatic Collection: Technical data gathered through cookies and tracking technologies
- Third-Party Sources: Verification data from payment processors and identity verification services
- Communication Records: Support interactions and feedback submissions
Data Usage & Processing Purposes
Personal information is processed exclusively for legitimate business purposes related to providing gaming services, ensuring platform security, maintaining regulatory compliance, and enhancing user experience. We never sell personal data to third parties or use information for purposes unrelated to our gaming services.
Primary Processing Purposes
- Account Management: Creating, maintaining, and securing player accounts
- Transaction Processing: Handling deposits and withdrawals securely
- Regulatory Compliance: Meeting KYC, AML, and licensing requirements
- Security Monitoring: Detecting fraud, preventing abuse, ensuring platform integrity
- Customer Support: Providing assistance and resolving player inquiries
- Service Improvement: Analyzing usage patterns to enhance gaming experiences
Marketing & Communications
Marketing communications are sent only with explicit consent and can be easily unsubscribed from at any time. We provide information about new promotions, platform updates, and relevant gaming content based on player preferences and activity patterns.
| Communication Type | Consent Required | Frequency | Opt-Out Method |
|---|---|---|---|
| Promotional Emails | Yes | Weekly | Unsubscribe link |
| SMS Offers | Yes | Bi-weekly | Reply STOP |
| Account Notifications | No | As needed | Account settings |
| Security Alerts | No | As needed | Cannot opt-out |
Data Storage & Security
Casiny implements comprehensive security measures to protect personal information from unauthorized access, modification, disclosure, or destruction. Our security infrastructure includes multiple protection layers, regular security audits, and strict access controls to ensure data remains secure throughout its lifecycle.
Security Measures
- Encryption: 256-bit SSL encryption for all data transmission and storage
- Access Controls: Role-based access with multi-factor authentication requirements
- Data Segregation: Personal and financial data stored in separate, secured systems
- Regular Backups: Automated backup systems with disaster recovery capabilities
- Security Monitoring: 24/7 monitoring for suspicious activities and potential breaches
Data Retention Periods
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Retention periods vary based on data type and regulatory requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 7 years after account closure | Regulatory compliance |
| Transaction Records | 10 years | Financial regulations |
| Gaming Activity | 5 years | Dispute resolution |
| Marketing Data | Until consent withdrawn | Consent-based processing |
Data Sharing & Third Parties
Casiny shares personal information only when necessary for service provision, legal compliance, or with explicit player consent. We maintain strict agreements with all third-party partners requiring them to protect personal data and use it only for specified purposes.
Authorized Data Sharing
- Payment Processors: Financial data shared for processing deposits and withdrawals
- Gaming Providers: Gameplay data for game functionality and statistics
- Verification Services: Identity data for KYC compliance and age verification
- Regulatory Authorities: Information required by licensing and compliance obligations
- Legal Proceedings: Data disclosed when required by court orders or legal processes
International Data Transfers
Some personal data may be transferred to countries outside Australia for processing by trusted service providers. All international transfers comply with applicable privacy laws and include appropriate safeguards to protect personal information during transfer and processing.
Player Rights & Controls
Australian players have comprehensive rights regarding their personal data including access, correction, deletion, and portability rights. Casiny provides easy-to-use tools and processes for exercising these rights while maintaining account security and regulatory compliance.
Available Rights
| Right | Description | How to Exercise | Response Time |
|---|---|---|---|
| Access | Obtain copy of personal data held | Account dashboard or support request | 30 days |
| Correction | Update incorrect or outdated information | Account settings or support | 7 days |
| Deletion | Request removal of personal data | Formal request through support | 30 days |
| Portability | Receive data in machine-readable format | Support request with verification | 30 days |
Consent Management
Players can manage marketing preferences, cookie settings, and data processing consents through their account dashboard. Consent can be withdrawn at any time without affecting the legality of previous processing activities.
- Marketing Preferences: Control promotional communications and offers
- Cookie Settings: Manage tracking and analytics preferences
- Data Processing: Control optional data uses beyond core services
- Communication Channels: Choose preferred contact methods and frequencies
Cookies & Tracking Technologies
Casiny uses cookies and similar tracking technologies to enhance user experience, provide personalized content, analyze platform usage, and ensure security. Players can control cookie preferences through browser settings and our cookie preference center.
Cookie Categories
| Category | Purpose | Opt-Out Available |
|---|---|---|
| Essential | Core functionality, security, account access | No |
| Performance | Site optimization, load times, error tracking | Yes |
| Analytics | Usage patterns, popular content, player behavior | Yes |
| Marketing | Personalized ads, promotional targeting | Yes |
Privacy Compliance & Regulations
Casiny complies with applicable privacy laws including the Australian Privacy Act 1988, GDPR where relevant, and other international privacy regulations. We regularly review and update our privacy practices to ensure ongoing compliance with evolving privacy requirements.
Regulatory Framework
- Australian Privacy Act: Compliance with Australian Privacy Principles for local data
- GDPR: European privacy standards for EU players and data processing
- Gaming Regulations: Privacy requirements under Curaçao gaming license
- Financial Compliance: Privacy protections for payment and financial data
Data Breach Response
In the unlikely event of a data breach affecting personal information, Casiny follows established incident response procedures including immediate containment, thorough investigation, notification of affected parties, and implementation of additional security measures to prevent future incidents.
Breach Response Process
- Detection & Assessment: Immediate identification and evaluation of breach scope
- Containment: Stop unauthorized access and secure affected systems
- Investigation: Determine cause, extent, and data affected by breach
- Notification: Inform affected players and regulatory authorities as required
- Remediation: Implement fixes and enhanced security measures
Privacy Notice: This privacy policy is effective as of August 2025. For questions about privacy practices or to exercise your rights, contact our privacy team through customer support.